Mara Buoys and their accessories are manufactured by Jebb Smith Ltd. 29 Abbotshall Crescent, Cults, Aberdeen. AB15 9JQ, UK. Company number: SC465842
Payment is preferred via Paypal. For cheque payment contact email@example.com
Once payment is received you will be emailed within 2 working days to inform you of an expected delivery date.
Should the delivery date be unacceptable to you, you may cancel the order by contacting us at firstname.lastname@example.org within 5 working days. Your full payment will be refunded to you and the sale nullified.
Any refunds shall be made via the same channel as the payment was received.
Goods are shipped using a ‘Signed For’ delivery method.
Once the goods are shipped, Jebb Smith will email you with the shipping details and tracking number.
The Customer should ensure that the delivery address has someone available to accept and sign for the goods when they arrive.
Any communication regarding delivery should be between the Customer and the delivery company. Jebb Smith will not accept extra costs for failed deliveries etc.
Products are warrantied, to the original purchaser, for 12 months from date of delivery against faulty materials or manufacture. Should you wish to make a claim under warranty, contact the point of sale where you bought the Mara Buoy stating the problem. At our discretion we will replace the faulty component or the complete product.
The following are excluded from warranty:
- Products which have been modified by a third party.
- Damage caused by collision with vessels.
- Products not transported and installed as per our user guide.
- Damage caused to the mooring lines by chaff. This can come from fairleads, un-stowed anchors, etc.
- Damage caused by using a mooring technique not set out in user guide.
The images on the website aim to be an accurate representation of the products but minor differences may occur.
The user is responsible for using the product as set out in our user guide. The user should satisfy themselves that they have the level of experience and competence to use the products safely. A copy of the user guide is available prior to purchase upon request. Operations should be planned in advance with paramount safety. Users should not endanger themselves or other people in the use of this product.
The user should inspect the product upon receipt and only use it once they have satisfied themselves that it is in good condition.
Monthly and annual inspections by the owner or duty holder should be carried out.
Jebb Smith Ltd’s liability, to the original purchaser, shall be limited to the amount you paid for the product sold to you.